Question 1

Are your products in stock?

Accepted Answer

Most pieces are made-to-order. Production typically takes 2–3 weeks.

Question 2

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide from Türkiye. Shipping times vary by destination.

Question 3

Can I customize the size or color of my furniture?

Accepted Answer

Yes, we offer customization for size and color, including RAL options. Share your requirements with us before placing your order.

Question 4

Do you offer express shipping?

Accepted Answer

We usually choose the fastest reliable option available for your destination. Transit time is typically 3–5 business days when express is available.

Question 5

Will I need to pay customs fees for my order?

Accepted Answer

Customs fees depend on your country and shipping method. If duties and taxes aren’t included at checkout, you’ll be responsible for any import charges.

Question 6

What should I do if my order arrives damaged?

Accepted Answer

If your order arrives damaged, please contact us within 48 hours. Share photos of the box, packaging, shipping label, and the damage, and we’ll work with you to find a fair solution.

Question 7

Can I return my furniture if I change my mind?

Accepted Answer

You can return eligible items by contacting us within 30 days of delivery. Custom size or color orders are reviewed on a case-by-case basis.

Question 8

Who pays for return shipping?

Accepted Answer

For change-of-mind returns, the customer covers return shipping. If the item is defective/damaged/incorrect, we’ll take responsibility for the solution.

Question 9

How long is the warranty?

Accepted Answer

We provide a 12-month limited warranty for manufacturing defects under normal indoor residential use.

Question 10

How do I contact you?

Accepted Answer

Email: info@groovewoodstudio.com
 (For custom requests, please include your equipment dimensions and your preferred finish/color.)

Frequently asked questions