Question 1

Are your products in stock?

Accepted Answer

Most pieces are made-to-order. Production typically takes 2–3 weeks.

Question 2

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide from Türkiye. Shipping times vary by destination.

Question 3

Can I request a custom size or custom color?

Accepted Answer

Yes. We can adjust dimensions and offer custom colors (including RAL). Message us with your requirements before ordering.

Question 4

Do you offer express shipping?

Accepted Answer

We usually choose the fastest reliable option available for your destination. Transit time is typically 3–5 business days when express is available.

Question 5

Will I need to pay customs fees?

Accepted Answer

It depends on your country and the shipping method. Unless your checkout shows duties/taxes as included, buyers are responsible for import charges.

Question 6

What if my item arrives damaged?

Accepted Answer

Contact us within 48 hours with photos of the box, packaging, shipping label, and damage. We’ll find a fair solution.

Question 7

Can I return my order?

Accepted Answer

Eligible items can be returned if you contact us within 30 days of delivery. Custom size/color orders are handled case-by-case.

Question 8

Who pays for return shipping?

Accepted Answer

For change-of-mind returns, the customer covers return shipping. If the item is defective/damaged/incorrect, we’ll take responsibility for the solution.

Question 9

How long is the warranty?

Accepted Answer

We provide a 12-month limited warranty for manufacturing defects under normal indoor residential use.

Question 10

How do I contact you?

Accepted Answer

Email: info@groovewoodstudio.com()
 (For custom requests, please include your equipment dimensions and your preferred finish/color.)

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