REFUND POLICY

We accept returns for eligible items. To request a return, contact us within 30 days of delivery. (Return/exchange windows on marketplaces like Etsy often use a 30-day framework; we keep this consistent across channels.)

Items must be returned:

• in original condition

• with all parts/hardware (if included)

• securely packaged to prevent damage in transit

For orders customized in dimensions or special colors/finishes, returns are reviewed case-by-case. In many jurisdictions (including EU/EEA), customized goods may be excluded from the standard withdrawal right.
If a custom return is accepted, the refund may be adjusted to account for non-recoverable costs.

For a young brand shipping large furniture internationally, the most sustainable and standard approach is:

• Customer covers return shipping for change-of-mind returns.

• We cover costs (or offer a solution) if the item is damaged, defective, or incorrect.

This matches common marketplace expectations where return shipping responsibility is defined by the seller’s policy.

Notify us within 48 hours of delivery with photos (box, packaging, label, and damage).
We will propose a fair solution: replacement parts, repair guidance, partial refund, or full replacement/refund depending on the case.

Once the returned item is received and inspected, we issue the refund within 7 days.

• normal wear and tear

• damage due to misuse or improper assembly

• alterations by third parties

• incomplete returns (missing parts) or poor packaging that causes transit damage

February 2, 2026